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FAQ

Shipping

In stock items are shipped via FedEx or USPS within 4-5 business days.  Please allow an additional 4-5 days for any item that is made to order.  For international shipping or expedited orders, please email us at info@rayaexchange.com for a quote. 

We cannot be responsible for packages lost or damaged during shipping.  If you would like signature confirmation with your shipping please let us know as soon as your order is placed. 


Returns

Because we make items to order, we cannot accept returns once the order has been placed.  If you have an issue with the item you receive, please contact us within 3 days of delivery and we can a discuss a plan of action.  Please note that because our fabrics are handmade, slight variations in weave and dye are natural. Slubs, bars and other irregularities add character to each piece and are not considered imperfections therefore will not be considered valid reasons for return. 

 


Care

For woven fabrics, we suggest spot cleaning or hand washing in cold water.  Do not use bleach. Lay flat to dry, do not wring. Iron on medium.

For batik fabrics, use an extra gentle delicate detergent or shampoo.  Spot clean or hand wash separately in cold water. Do not use bleach. Lay flat to dry, do not wring. Iron on medium.

Extended exposure to direct sunlight can cause fading of colors. 


Custom

Yes, we take custom orders!  We are happy to sew custom sizes to fit inserts you already own and we're always open to discussing other textile projects and collaborations.  

Please email info@rayaexchange.com to discuss your project. 


Swatches are available upon request.  Please contact us at email info@rayaexchange.com

Swatches


Wholesale

Please visit our wholesale page for more information.